Your Rights

Low Income Home Energy Assistance Program (LIHEAP)

The Low Income Home Energy Assistance Program (LIHEAP) is designed to help income-eligible households meet the high cost of home energy.  Eligibility and the assistance level depend on:

• The household's income and number of members;
• Whether or not the household pays for its home energy costs directly or the home energy costs are included in the rent, and if rent exceeds 30% of income;
• The type of home energy fuel, if the household pays directly; and
• The region in which the household is located.

Illinois Home Weatherization Assistance Program (IHWAP)

The Illinois Home Weatherization Assistance Program (IHWAP) is designed to help income-eligible households conserve fuel and save money by making their homes and apartments energy efficient. Eligibility for the Weatherization Program depends on:

• The household's income and number of members; and
• Whether or not the household can show proof of home ownership; or the landlord complies with the program requirements.

Appeal Rights

When you apply for assistance under the Energy Assistance or Weatherization Program you have certain appeal rights. You have the right of appeal to either or both programs if:

• Your application was not processed in a timely fashion (approximately 30 days after you submit all your information to the agency);
• You disagree with the outcome of your application; or
• You believe the payment or benefit received is incorrect.

Appeal Process

Please click here for information on how you can file an appeal.

These are your rights as an applicant for assistance under the Low Income Home Energy Assistance Program (LIHEAP) and the Illinois Home Weatherization Assistance Program (IHWAP).  For more information call 1-833-711-0374; TTY, 1-800-785-6055 (8:30 a.m. - 5 p.m.).