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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

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Illinois Workforce Development System (IWDS)

The IWDS system is for: 

  • Approved training providers to enter WIOA approved training programs 
  • LWIA case managers and staff to use for required WIOA case management facilitation and reporting

IWDS Main Page
IWDS Staff Login

IWDS Contacts

Kris Theilen (217) 557-5559
System/Hardware Problems,
Duplicate Customer Records,
Service Records That Cannot Be Closed,
Moving WIOA or TAA Customers' Records to the LWIA Serving Them
IWDS Case Management Subsystem Data Entry
RACF/Citrix/IBIS access and issues

Jim Potts (217) 558-2456
IWDS Case Management Subsystem Data Entry
WIOA Eligibility Determination, training

Mark Burgess
Performance Standards
Provider Certification

Susan Boggs (217) 558-2474
IEBS System/Reports
TAA Waiver From Training
TAA/TRA Eligibility or Program Rules
Corrections/changes to data on IWDS for Trade clients