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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

Utility Bill Assistance

The Low Income Home Energy Assistance Program (LIHEAP) helps eligible low-income households pay for home energy services (primarily heating during winter months).  Energy costs can place severe and continuing stress on a family’s budget. In some instances, households are forced to make painful decisions regarding which bills to pay and which necessities to survive without.  Illinois residents with a household income that does not exceed an amount determined annually by the Department of Commerce are eligible. Annual eligibility levels are determined based on available funding and may not exceed 200% of the federal nonfarm poverty level. 

Energy assistance builds on the administration’s Help Illinois Families initiative, created in 2020 to help reach an unprecedented number of families in crisis and needing financial assistance for utility bills and other household expenses due to the pandemic. For more, visit

See How to Apply for more information.

For a complete list of LIHEAP application agencies based on county, see Where to Apply.  For additional program information check out the Frequently Asked Questions. Or call Help Illinois Families call center at 1-833-711-0374.

Check the status of your LIHEAP application

Due to the availability of funds, the Percentage of Income Payment Plan (PIPP) is not accepting new applications starting October 2, 2023 through August 15, 2024.  Recertification for currently enrolled PIPP customers will continue during this time.  Energy Assistance customers can still apply for the traditional one-time LIHEAP assistance.


Watch a video from Citizens Utility Board on how to save energy in your home. 

For more videos about your utility bill and saving money and energy visit: 

For more information contact: 

Office of Community Assistance

Illinois Department of Commerce and Economic Opportunity